The AI customer service software that actually resolves tickets
Most AI customer support tools were built to reply, not resolve. Customerly's AI agent, Aura, takes action, handles tickets end to end, and runs in one platform with your helpdesk, live chat and help center.
What Aura resolves, and what each conversation costs
No success tax: you pay per AI conversation, not per resolution. The better you train Aura on your knowledge and flows, the more she resolves for the same 50¢, so your cost per solved ticket keeps falling.
Why Customerly Aura AI outruns other AI agents
Aura AI accesses all your data to
fully resolve tickets
Customerly AI goes far beyond FAQs. It understands what customers actually need, pulls the information from your knowledge base, billing, and customer data, then handles it all without escalation.
Sofia Di Cesare
Marketing Operations @BRUM
When you analyze Aura's conversations, you can see exactly why she gave that answer: which flow was triggered, which knowledge base article was used. Most tools don't give you that.
One training, every channel
Aura AI Agent handles all your channels with a single training
Train Aura AI Agent once on your knowledge, flows and missions, and it answers the same way wherever a customer writes from. One brain, one tone and one memory of each customer across every channel, with nothing to set up twice.
Marta
Head of Customer Success @Nibol
Customerly gave us everything in one place: Messaging, Live Chat, NPS, and Help Center, plus a team that's always there to help us use them at their best.
Every customer message is sent through 7 layers before our answer
Before any reasoning, Aura reads the content and the emotional tone of the message. A frustrated customer, or one who asks for a human, is handed to your team immediately. Everyone else moves on.
Aura compares the message with the intents you defined in your Flows, such as “refund” or “change my plan”. A match starts that Flow and hands the task to the AI Mission connected to it. No match sends the message straight to the knowledge base.
Aura is on a mission: a highly skilled AI built for advanced tasks. It knows the customer's Customerly data, from their properties to what they did, connects to your external REST APIs and automates second-layer tickets end to end, carrying the mission you gave it through to its goal.
Complex questions are split into smaller ones. Aura searches your articles and documents, keeps only the snippets that answer each part and uses nothing outside your verified content, never general AI knowledge.
The retrieved snippets become a single, coherent reply. Aura answers in the customer's language, adapts to their formality and follows the tone and communication style you set for the project.
Every answer gets a confidence score against the original question. Above 90% the answer goes out. Below 90% Aura escalates to a human teammate instead of guessing.
Sentiment is watched for the whole conversation, not only at the start. If the customer gets frustrated or asks for a person, Aura hands off with full context.
Before any reasoning, Aura reads the content and the emotional tone of the message. A frustrated customer, or one who asks for a human, is handed to your team immediately. Everyone else moves on.
Aura compares the message with the intents you defined in your Flows, such as “refund” or “change my plan”. A match starts that Flow and hands the task to the AI Mission connected to it. No match sends the message straight to the knowledge base.
Aura is on a mission: a highly skilled AI built for advanced tasks. It knows the customer's Customerly data, from their properties to what they did, connects to your external REST APIs and automates second-layer tickets end to end, carrying the mission you gave it through to its goal.
Complex questions are split into smaller ones. Aura searches your articles and documents, keeps only the snippets that answer each part and uses nothing outside your verified content, never general AI knowledge.
The retrieved snippets become a single, coherent reply. Aura answers in the customer's language, adapts to their formality and follows the tone and communication style you set for the project.
Every answer gets a confidence score against the original question. Above 90% the answer goes out. Below 90% Aura escalates to a human teammate instead of guessing.
Sentiment is watched for the whole conversation, not only at the start. If the customer gets frustrated or asks for a person, Aura hands off with full context.
Escalations land in your inbox, with the context attached
The conversation Aura could not answer with confidence arrives in the team's High Priority inbox, with her note on why, and a teammate takes it from there.
Explore the AI helpdesk
Built for the way your industry works
One AI customer support platform: helpdesk, live chat, help center, mobile SDK
- AI helpdesk softwareOne inbox for email, chat, WhatsApp and in-app messages, with Aura resolving tickets before your team sees them.
- AI customer support agentAura resolves 72% of conversations in any language from your help center and takes actions on your systems.
Re: Booking #48213
Aura AI Agent · Customer supportto giulia.ferri@example.comHi Giulia,
Done. Your stay is now Sat 14 to Mon 16 June, same room and rate. The updated confirmation is on its way.
Aura AI Agent
Hi! Can I move my booking to Saturday?
Aura AI AgentonlineHi! Can I move my booking to Saturday?09:41 ✓✓
Done. Your stay is now Sat 14 to Mon 16 June, same room and rate. The updated confirmation is on its way.09:41
- AI live chat softwareA live chat widget for your website and product where Aura answers first and humans take over with context.
- Help center softwareA multilingual help center and AI knowledge base that customers search and Aura learns from.
- Mobile chat SDKAI live chat, help center and surveys inside your iOS, Android and React Native app with one line of code.
- Customer interaction platformSupport, email marketing, surveys and customer data in one platform built for SaaS teams.
A straightforward rollout your team can manage
Three steps, with our team next to yours at every one of them.
Connect your setup and pick the first use cases
Our team does itWe connect Customerly to your helpdesk and core systems, then identify the highest impact requests to automate first.
Define how each request category is handled
TogetherWhat the AI can do, which data it uses, and when it hands over to a person.
Roll out, then expand across your organization
Your team, with ours alongsideStart small on real tickets and widen the scope as it proves reliable.
What would you save if your
AI Agent resolved every ticket?
TeamSystem Fatture in Cloud is the leading invoicing software in Italy, serving 600,000+ customers. One of the country's most successful scaleups.
See Case Study“Whenever we launched a new feature, support tickets would spike 2–3x and overwhelm the team. Now, with Customerly, around 60% of requests are handled by AI so even major spikes barely affect us.”
Whenever we launched a new feature, support tickets would spike 2–3x and overwhelm the team. Now, with Customerly, around 60% of requests are handled by AI so even major spikes barely affect us.
TeamSystem Fatture in Cloud is the leading invoicing software in Italy, serving 600,000+ customers. One of the country's most successful scaleups.
See Case Study
