The AI agent for Zendesk that actually resolves tickets
Zendesk's AI agents were built to reply, not resolve. Customerly's AI agent takes action, handles tickets end to end, and upgrades your Zendesk to the next level.
Why Customerly outruns Zendesk's AI:
It accesses all your data to
fully resolve tickets
Customerly AI goes far beyond FAQs. It understands what customers actually need, pulls the information from your knowledge base, billing, and customer data, then handles it all without escalation.
Sofia Di Cesare
Marketing Operations @BRUM
When you analyze Aura's conversations, you can see exactly why she gave that answer: which flow was triggered, which knowledge base article was used. Most tools don't give you that.
When you analyze Aura's conversations, you can see exactly why she gave that answer: which flow was triggered, which knowledge base article was used. Most tools don't give you that.
Sofia Di Cesare
Marketing Operations @BRUM
It recovers churns or
refunds on its own
Instead of sending first responses and handing off work to your team, Customerly AI offers alternatives, fixes, and incentives when clients are unhappy. If that doesn't work, it can process the refund itself.
Marco Carotenuto
Founder @WeShoot
In the first week, Aura closed 5 bookings on her own, including gift cards. I didn't have to do anything.
In the first week, Aura closed 5 bookings on her own, including gift cards. I didn't have to do anything.
Marco Carotenuto
Founder @WeShoot
It loops in a human
when it's reached its limit
Customerly AI is self aware enough to escalate the issue to an expert when it's necessary. Concerned that the AI agent isn't handling things correctly? Your human agents can always step in.
Carola
Head of Customer Service @Fatture in Cloud
Thanks to AI, we reallocated internal resources. Now our agents focus on complex case resolution and improving our overall support process.
Thanks to AI, we reallocated internal resources. Now our agents focus on complex case resolution and improving our overall support process.
Carola
Head of Customer Service @Fatture in Cloud
It breaks siloes to
work across all your channels
Customerly AI works across live chat, email, WhatsApp, Facebook Messenger, and your mobile apps all in one orchestrated motion. Zendesk's AI can only see one at a time.
Marta
Head of Customer Success @Nibol
Customerly gave us everything in one place: Messaging, Live Chat, NPS, and Help Center, plus a team that's always there to help us use them at their best.
Customerly gave us everything in one place: Messaging, Live Chat, NPS, and Help Center, plus a team that's always there to help us use them at their best.
Marta
Head of Customer Success @Nibol
Built for the way your industry works
More ways we're more than Zendesk AI
Direct Integration
Connects to your billing, product, and customer systems to take real actions — not just provide answers.
Built in decisioning
Decides what to do, what data to use, and when to escalate — without constant manual rules.
Intent-based Resolution
Understands what the customer wants done and completes the request, not just matches it to an FAQ.
Multi step Workflow Automation
Handles entire workflows from request to resolution, including data retrieval, actions, and confirmation.
A straightforward rollout your team can manage
Connect your setup and pick your first use cases
Work with Customerly to define the process for each request category
Roll out and expand across your organization
We connect Customerly to Zendesk and your core systems, then identify the highest impact requests to automate first.
Define how each request should be handled — what the AI can do, what data it uses, and when it escalates.
Start small, handle real tickets, and expand as it proves reliable, with our team supporting you throughout.
Connect your setup and pick your first use cases
We connect Customerly to Zendesk and your core systems, then identify the highest impact requests to automate first.
Work with Customerly to define the process for each request category
Define how each request should be handled — what the AI can do, what data it uses, and when it escalates.
Roll out and expand across your organization
Start small, handle real tickets, and expand as it proves reliable, with our team supporting you throughout.
What would you save if your
AI Agent resolved every ticket?
How BRUM, the digital driving school behind 117k app downloads and one new location per month, uses Customerly's AI to qualify every inbound lead automatically so the human team only ever talks to people who matter.
See Case Study“There was one day when we had something like 30 chats just on instructor recruitment because the ads team had pushed hard on that campaign. Aura handled all of them automatically. The sales team didn't have to touch a single one of the wrong ones.”
There was one day when we had something like 30 chats just on instructor recruitment because the ads team had pushed hard on that campaign. Aura handled all of them automatically. The sales team didn't have to touch a single one of the wrong ones.
How BRUM, the digital driving school behind 117k app downloads and one new location per month, uses Customerly's AI to qualify every inbound lead automatically so the human team only ever talks to people who matter.
See Case Study
Make Zendesk work the way you always wanted
Get a DemoEach AI Assisted Conversation consumes one AI Conversation Credit. You'll get a set number of credits included with your plan, and you can top up anytime—credits never expire. If you need more, AI Conversations are billed at €0.50 each when purchased on demand, or at a reduced rate of €0.45 each when bought in advance. Any conversation where Aura actively participates—whether answering or executing a task—counts as one AI conversation, regardless of how many messages follow.
Any conversation where Aura actively participates whether answering or executing a task—counts as one AI conversation, no matter how many messages follow.
An interaction is any incoming user message, email sent, or survey response. It reflects real usage and helps keep our pricing fair and predictable.
If you're unsure, start with the included interactions in your plan. You can upgrade or add more anytime based on your traffic volume. Most teams scale comfortably with Growth or Ultimate.
No worries—Customerly scales with you. Extra interactions are billed on a pay-as-you-go basis starting at €0.99 per 1,000 interactions.