Understand what HDI (Help Desk Institute) is, its usage, benefits, and related terms. Explore common questions about HDI.
The Help Desk Institute (HDI) is a professional organization and certification body for the technical and IT support industry. It was established in 1989 to standardize the industry and provide training, certification, networking, and resources for professionals in the field.
HDI offers a variety of services to its members and the wider IT community. These include industry research, conferences, and training programs. It also provides a platform for IT professionals to share best practices, discuss industry trends, and network with peers.
The primary purpose of HDI is to advance the IT support industry by providing resources, training, and networking opportunities for professionals in the field.
You can become a member of HDI by applying through their website and paying the annual membership fee.
HDI certification can enhance your professional credibility, increase your job prospects, and provide you with valuable skills and knowledge.
HDI doesn't create software, but it does provide training and certification for various IT support tools and platforms, such as ITSM, ITIL, and more.
Being a member of HDI provides numerous benefits. These include access to industry research reports, professional development opportunities, networking events, and discounts on training and certification programs.
HDI plays a critical role in the IT support industry. Its resources and services help to improve the skills and knowledge of IT professionals, ultimately leading to better service for end-users.